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Warranty

LIMITED WARRANTY STATEMENT

SECTION A: WHICH PRODUCT IS COVERED?

This limited warranty applies only to goods identified on a THUAN PHONG Product Data Sheet as PRODUCT in accordance with parameters specified on the THUAN PHONG Product Data Sheet within at least twelve (12) months from the date of manufacturing or delivery date of goods depending on the types of PRODUCT.


SECTION B: WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This limited warranty does not apply to following causes of degradation:

1. PRODUCT which is not applied to handle and storage correctly according to THUAN PHONG’s recommendation;

2. PRODUCT which is not applied in accordance with good practice of usage and application.

SECTION C: WHAT MUST CUSTOMER DO TO KEEP THIS LIMITED WARRANTY COVERAGE?

CUSTOMER must do all the following things to have the benefit of this limited warranty:

1. CUSTOMER must send to THUAN PHONG two (02) representative samples (200 – 500 gram or liter each, depend on which type of PRODUCT) with each batch number of PRODUCT promptly following its name, delivery date with seal;

2. CUSTOMER shall advise THUAN PHONG in writing and THUAN PHONG must promptly be afforded an opportunity to inspect.

If any of these things are not done, this limited warranty will not apply.

SECTION D: REMEDY

If THUAN PHONG’s PRODUCT fails to comply with its announced quality, due to any defect in material or workmanship, THUAN PHONG shall bear the full cost of labor and material to replace or refinish the defective portion. The decision whether to replace or refinish to remedy an honored claim will be made at the sole discretion of THUAN PHONG. If investigation indicates that PRODUCT is qualified according to its technical data sheet/specification, CUSTOMER shall reimburse of THUAN PHONG’s third-party expenses incurred in connection with the investigation of the claim.

THIS LIMITED WARRANTY WILL BE UPDATED BY THUAN PHONG FROM TIME TO TIME. PLEASE VISIT www.thuanphongco.com TO OBTAIN THE LASTEST VERSION OF THE LIMITED WARRANTY FOR THE PRODUCT.

 
 
 
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